What we do with abuse complaints.

• DMCA notices. The DMCA is a US statute; our infrastructure isn't there. We don't process them, don't forward them, don't acknowledge them.
• Foreign police requests, prosecutorial letters, "voluntary cooperation" letters. Without a court order from a court with jurisdiction over us, these are unread.
• Trademark / brand-protection complaints. Brands hire abuse-form mills to mass-mail providers. Ignored.
• Defamation / reputation complaints. We are not a court. We don't decide whether something is defamatory.
• Adult-content complaints. Legal adult content for legal participants is welcome. Complaints about adult content alone are ignored.
• Religious or political offence. We don't moderate political or religious speech on customer servers.
• "My ex / my employee / my former business partner is hosting bad things about me." Personal disputes are not abuse complaints.
• Anything sent through an abuse@ form on a third-party site claiming to represent us. We don't operate one.

If you submit something in this list, you will not receive a reply. The customer will not learn it was submitted. It does not become a strike, a flag, or a note on the account.

Three categories. Only three.

• A binding judicial order. Issued by a court with jurisdiction over our operating entity, served through proper channels, signed, and naming the specific service. See the terms of service for what qualifies and how we handle it.
• Upstream network abuse. If a customer's server is generating traffic that endangers our infrastructure or violates an upstream provider's terms in a way that gets the entire IP block null-routed, we act — usually by throttling or null-routing the offending IP until the customer fixes it. Email notification is sent first when possible.
• Confirmed CSAM. The one absolute prohibition from acceptable-use. Immediate termination, no notice to the customer, evidence preserved and turned over to the relevant child-protection authority.

Nothing else, in any combination, results in action against a customer service.

With one exception (CSAM), the customer is always notified before a service is touched.

The notification is a plain-text email to the account address. It contains:

• What kind of order or upstream complaint was received.
• What service is affected.
• What action we are required or proposing to take.
• When that action will be taken — with at minimum a few hours of grace, longer when the order permits, so the customer can back up, encrypt, or destroy data first.

The only exception is a gag clause attached to the order itself. In that case the customer is told nothing until the gag expires. The warrant canary at /canary stops being updated; absence is the signal.

If a CSAM termination happens, the customer is not pre-notified and the data is preserved as evidence. This is the only situation where the rest of this page does not apply.

We don't publish an abuse contact, because the things we'd act on (judicial orders) reach us through proper legal channels at our registered address, not by email. Treat any address claiming to be "abuse@nokycvps" with suspicion — it is not us.

Upstream providers and transit peers communicate with us through pre-existing operational channels. Customers do not need to know how that works; they just need to know they will be notified through their account email if their service is affected.

A warrant canary is published at /canary and updated regularly. It states that, as of the date stamped at the top of the page, we have received zero gagged judicial orders, zero national-security letters, and zero secret production demands.

If the canary stops being updated, draw your conclusions. We legally can't tell you why directly, but we can stop saying things that would have become untrue.

Sign in and contact us through your account dashboard. We will tell you:

• What order or upstream complaint triggered the action.
• What channels are open to you to challenge it (legal counsel, the issuing court, the upstream).
• Whether the action was reversible (throttling, null-routing) or terminal (service termination, balance forfeiture for CSAM only).

We do not undo a judicial-order action without a corresponding order from the same court. We do not relitigate it.